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A station may be temporarily offline, or the stream URL may have changed since it was last verified. Check your internet connection first, then try another station on the dial. If a station is consistently silent, let us know through the support form and we will investigate.

Playback may stop if your connection drops, the stream encounters an interruption, or your device enters a power-saving mode that restricts background data. Try toggling airplane mode or switching between Wi‑Fi and cellular data, then press play again. If it keeps happening, send us the details.

Yes. Carib Radio supports background playback with the screen locked and while you use other apps. If playback stops when you lock your screen, check that battery optimization or data saver is not restricting the app in your device settings.

Premium is managed through your Google Play subscription. Open the Carib Radio app, go to Account, and tap Manage Subscription to view, change, or cancel your plan. Google Play billing gives you control over your subscription directly.

Sign in with the phone number, Google account, or Apple ID you used when creating your Carib Radio account. If you cannot remember which method you used, try each one. For account recovery help, send a support request with your account details.

Use the support form on this page. Include the station name and what happened when you tried to play it — silent, error message, stuck loading, or something else. We verify every report and remove stations that cannot be fixed.

You can request account deletion from inside the Carib Radio app through Account or Settings, or use the public Account Deletion page. Account deletion requests do not require a subscription.