Carib Radio Support

How can we help?

Find quick answers, learn how to get help inside the Carib Radio app, and manage account or data deletion requests.

Open Account Deletion Options Email Support

App Help & Troubleshooting

Get help with streaming, listening, login, playback, notifications, subscriptions, and account access.

Premium Ticket Support

For ticket requests, open the Carib Radio app and submit a support ticket from inside the app. Ticket support is available for users with an active subscription.

Account deletion and data deletion requests do not require a subscription.

Open the Carib Radio app

Ticket requests are submitted inside the mobile app.

Account & data

Delete Account or Data

You can request deletion of your Carib Radio account and associated account data in two ways.

In the app: go to Account or Settings and choose Account Deletion or Delete Account.
On the web: use the public Account Deletion page.

Request Account Deletion

Common questions

Answers to the basics.

I cannot log in. What should I do?

Check that you are using the same email, phone number, or sign-in method you used when creating your Carib Radio account. If the issue continues, contact support at support@nuvisionmedia.org.

My stream or audio is not playing.

Check your internet connection, restart the app, and confirm that audio permissions and device volume are enabled. If the issue continues, send details about your device, app version, and what you were trying to play.

I am having trouble with live streaming.

Confirm that camera and microphone permissions are enabled. If you are hosting or joining a live session, make sure your connection is stable and that you are using the latest app version.

How do I submit a support ticket?

Ticket requests are submitted inside the Carib Radio app. Ticket support is available for users with an active subscription. Account deletion and data deletion requests do not require a subscription.

Do I need a subscription to request account deletion?

No. Account deletion and data deletion requests do not require a subscription. You can request deletion from inside the app, or use the public Account Deletion page.

How do I delete my account?

You can request deletion inside the app through Account or Settings, or you can use the public Account Deletion page.

What happens after I request account deletion?

NuVision Media LLC may contact you to verify account ownership. After verification, your Carib Radio account and associated account data will be deleted or de-identified where applicable, subject to lawful retention requirements.

Can some data be retained?

Yes. Some data may be retained where required for security, fraud prevention, abuse prevention, payment records, legal compliance, dispute handling, or regulatory reasons.

Account & data deletion

Need to delete your account?

You do not need a subscription to request account deletion. Use the public Account Deletion page or request deletion from inside the Carib Radio app.

Go to Account Deletion Email deletion request

Contact

Still need help?

For general questions, email NuVision Media LLC support. Please include your Carib Radio account email or phone number, your device type, and a short description of the issue.

Email Support